FAQ
Do you offer free shipping?
Yes, we offer free shipping worldwide
How long is your delivery time?
Australia: 5-7 working days
UK: 4-8 working days
EU: 5-10 working days
What actions should I undertake if my package has not been delivered or if I encounter difficulties in tracking it?
You can check the estimated delivery time of your order through the link provided. It's important to remember that our delivery timelines are based on working days (Monday to Friday, excluding public holidays), starting from the day after you receive your shipping confirmation.
If you haven't received your shipping confirmation, please check your spam/junk folder.
Should your package not arrive within the expected delivery period, please take the following steps:
- Keep in mind that the tracking information typically updates only after the package has entered the destination country, which can take about 4-5 days after shipment. Therefore, even if your order status shows as awaiting shipping/with the sender, it doesn't necessarily mean it hasn't been sent; it may just not have been scanned in the destination country yet. If your tracking link doesn’t work, please click here and enter the tracking number that you have received in the shipping confirmation.
- Check your delivery status using the link below to find the most appropriate solution for your situation.
- If you're unable to resolve the issue with your package through the carrier, please reach out to us so we can begin an investigation into the missing package.
- Note: Please be aware that investigations into missing packages can take some time to complete, as they involve coordination with the courier service. The duration and process of the inquiry may vary depending on the courier's policies and procedures.
I want to return the products
If you regret your purchase, please contact us at info@pinavera.com and we will help you make a return.
How long is the guarantee on your products?
It varies from product to product, but usually 1-2 years.
What is the 30-day guarantee?
Our 30-day guarantee means that if the product does not work properly in any way, we will replace it or give you your money back.
Where is your company located?
Pinavera is a Swedish registered company located in Stockholm.